Archive for the ‘Tips & Advice’ Category

Keep it Local: 3 Steps to Make the Most of Your Local Business Partnership

November 4th, 2012

 

When it comes to partnering with other small businesses you can do a lot to get everyone involved. Even if you’re not in a big city or located downtown you can still help other small businesses out by communicating, recommending and connecting

  1. Talk it out

Small business is all about community. Getting to know other business owners in your area can be beneficial to you and your business. Start out by introducing yourself to other businesses and have something that explains who you are and what you do. Some businesses meet a few times a year or even once every six months to get acquainted and to see how they could refer one another to their clients. Branch out from your type of business to get great results as well. If you’re a flower shop you could partner with a local bakery to meet their customers’ needs.  You know how it is, and by recommending another small business you are actively helping someone else.

2. Take it online

Once you’ve made an effort to get in touch with other small businesses around you try taking the partnership online. Even if you don’t live near a bunch of small businesses it’s easy to get started. Join a forum or start a community e-newsletter to keep the conversation going. Use social media to share deals and discounts, or to simply recommend one another. Connect with other local businesses on Manta and share recommendations on your Manta profile. By connecting with each other you can share expertise, advice and discover what your customers are looking for. Utilize Twitter by creating hash tags specific to your small business conversation like #smallbizpartners #shoplocal and #connectsmb.

3. Spread the word

Once you get to know who’s around you and connect with other businesses online, don’t stop there!  Partner with local businesses by publishing ads online and in print together to let consumers know that you aren’t all about the competition; work together to maximize your results. Keep several of your local partner’s business cards on hand to help with easy referrals. Keep up with the meetings and stay in touch online so you know the latest information.

To start connecting with local businesses in your area head over to Manta.com to search for new connections! Post some advice or share some quick tips in the Connect forum

 

thetaxhaven / Foter / CC BY

Looking at Your Business from a Customer Perspective

October 29th, 2012

By

“That doesn’t matter to me, I don’t use a smartphone or tablet.”

That was his response when our talk turned to what users saw when looking at his website on a mobile device.

In asking how many of his customers or prospects might use a mobile device, his answer was predictable: “Not Many.”

How about within the next year or two?

It can be difficult to look at your business through the eyes of your customer, but you must look through the Customer Perspective often:

  • Is that window display compelling enough to bring them into the store?
  • Are my ads convincing or just corny?
  • Do my website visitors have a clear path to find what they are looking for?
  • Can a mobile user click on my phone number to call?

Looking over your business – and all its touch points – as best as you can, see with a sort of bifocals, if you will: One from your own perspective, another from your customer’s eyes.

As for our friend who doesn’t own a mobile device, his website is built using WordPress. With the Jetpack plugin’s new Mobile Theme, we were able to quickly, painlessly, make his site readable on a mobile device.

 

What Do Your Visitors Want From Your Website?

October 24th, 2012

By Mike Sansone

 

“Here’s what I want … “

The conversation often starts here with business owners looking to improve their website. To be sure, business objectives are an important part of your web presence. After all, without a goal, where are you going and how are your growing? 

After putting together a list of business wants, I turn the conversation around a bit…

“What do they want?”

You see, your visitor has objectives of their own. Do you know what you want to find when you visit a website? Rely on your own experiences and be aware of what you look for when landing on a business website:

  • Contact Information (not just a force-em-to-fill-out-a-form)
  • Location (maybe even a map)
  • Business Hours
  • What services or products are available
  • Who are the people behind this business?

Depending on your business, there are other things visitors want to see (i.e., a restaurant site visitor wants to see a menu). While you won’t be able to address all the objectives “above the fold,” seeing things from the visitor perspective will make for a better experience.

Better results, too.

Survey Says…Do Not Ignore The Power of Social Media!

October 23rd, 2012

According to a new survey by Vocus and Duct Tape Marketing, if you’re not spending anything on social media then you could definitely be missing out!

About a third of your peers are spending $845 a month on software tools to help them manage their social media exposure. This might not sound like a lot, but consider that another third of your peers are spending more than $1,000 on it. Of the remaining percentage, a large portion of them use consultants to aid in their efforts or simply make it the mission of their marketing employees to handle.

One of the biggest perceptions that the survey recognized needs to be overcome is in the fact that social media is “free.” It is, of course, nothing of the kind. Even time spent by current employees or owners of a small business adds up to an extent, regardless of whether or not you actually buy software to help you measure your impact. I’ve reported on several possibilities before, many of which are free to start with, that can help you keep this cost at a reasonable level.

Another interesting point of this survey is that Facebook should not be the only social media considered for investment. While certainly Facebook has arguably the lion’s share of this market, Google+ is not far behind; 44% of your peers currently use it and more intend to use it in the near future.

John Jantsch of Duct Tape Marketing stated he has been “noticing more and more [that] there’s finally this acceptance that social media not only isn’t going away, it’s an essential element of the marketing mix and the real challenge now is to figure out how to integrate it.”

Indeed, the survey found that only 10% of those surveyed found that their social media efforts had no effect, so most small businesses are not only embracing it but finding it effective; 87% reported that it has been ‘somewhat helpful’ or has ‘helped a great deal.’ And as I’ve always said in my social media articles, even a little is better than nothing.

Ignoring the efforts of your competitors in this realm is something to be done at your risk. 77% of surveyed small businesses said that social media makes up 25% or more of their marketing efforts, 73% have already added social media to the duties of their marketing personnel, and 84% intend to increase their usage of it in the future.

Check out the entire survey below:

Instead of a bandwagon fad, social media’s promotion of business has been proven to not just be effective, but more importantly, your peers think it is. I’m not arguing that you should do what everyone else does just because they’re doing it – you should do it so you don’t get left behind and lose out to a competitor who has already opened up to it.

Tweet Chat Archive / Ecommerce 101: How to Leverage Your Online Traffic to Generate Sales

July 25th, 2012

Hello!

For those that were not able to attend our Tweet Chat last week. Below you will find an archive of the Q&A as well as many other great questions and answers from some of those who attended.

Here is a few things to know when looking through the archive.
- Each question is marked with a Q at the beginning.
- Each Answer is marked with a A at the beginning.

If you still have some questions on how to leverage your online traffic to generate sales, please visit our Connect Forum.

 

Top 5 Search Engine Friendly Site Redesign Tips – Manta Minute

April 10th, 2012

Optimizing your site for search (SEO) is smart. Watch as Reuben Yau, Manta SEO Manager, talks about the top 5 things to consider when redesigning your website as it relates to search.

Manta Minute – SEO Help from Webmaster Tools

March 28th, 2012

When optimizing your site for search, it’s good to get all the help you can get. Webmaster tools from Bing and Google do just that.  Watch as Reuben Yau, Search/SEO Manager at Manta, talks about how to best use these tools.

Manta Minute – SEO & YouTube

March 26th, 2012

Optimizing video for search is smart. Obviously creating great video content that people want to see is the foundation, but did you know there are other things that you can do to help your videos show up more often in YouTube and search?

Watch as Reuben Yau, Manta SEO Manager, shows you step by step how to optimize your videos to be found online and help you get more business as a result in this Manta Minute!

Tweet Chat Recap: Top Tools For Small Business Owners, Featuring Dell

March 22nd, 2012

Today we hosted the #MantaSMB tweet chat featuring our friends from Dell. During the chat we talked about many tools that small business owners can use to enhance their business. Our expert from Dell, Antonio Julio, gave great advice on a variety of tools business owners can use to  maximize their productivity. The chat covered time management, marketing, social media, accounting, and much more.

Did you know Dell offers a variety of tools and resources for small business? Here are just a few of products that business owners can benefit from:

Thanks again for joining our chat today. Below is a slideshow recap of today’s chat. You can also view the slideshow by clicking here. You can find the full tweet chat transcript here: Dell Chat Transcript March 22

Manta Minute – How Search Engines Work

March 21st, 2012

And why it matters to you…

“There is only one way under high heaven to get anybody to do anything…and that is by making the other person WANT to do it.”

Dale Carnegie

That’s how Dale Carnegie said it back in 1937 in How To Win Friends & Influence People—of the best known motivational books in history. But don’t let the age fool ya…it’s as true today as it’s ever been.

Learning how search engines work is the first step of learning how to give them what they want. Giving them what they want helps you get what you want, higher rankings and customers, because they reward sites they like. Watch as Reuben Yau, Search and SEO guru for Manta, explains how search engines work!